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180 Perspective Change Blog

180 Perspective change is about Customer & Market Centric perspective. In most dashboards and analytics tools the primary focus is on some internal object like business unit, sales team, channel, offering, etc. This is a major root cause for Blind spots and biased decisions in management.

Our focus is on Customers and Markets, understanding how to adapt to customers' needs and situations, optimize up- and cross-sales, new customer acquisition and retention. The primary focus is on Opportunities & Risks in the markets - Company's role is to adapt and make most of them! Our brand is about outside-in, bottom-up intelligence and taking those insights to operations. Hence, 180ops. Enjoy, follow and share :)

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If you think about any management tool or dashboard, they all have one feature in common - the cente...

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Remember how it felt like plateaus were moving when 9/11 attack took place or when Lehman-Brothers c...

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Way back I read this book and it became a permanent reminder of one obvious fact for me. (The book i...

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BACKGROUND Most business leaders can pinpoint problems causing inefficiencies that lead to underperf...

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